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Responsible Gaming

Responsible Gaming Policy – PincoCA

Our Commitment to Safe Play

At PincoCA, we want your gaming experience to remain exciting, balanced, and risk-free. While most players enjoy our platform responsibly, we understand that gambling can become harmful if not managed properly. This policy outlines the tools, safeguards, and support services we provide to help you stay in control.

Recognizing When to Take Action

If you’re unsure about your gambling habits, ask yourself:

  • Do you spend more money or time gambling than you intended?
  • Have you tried to win back losses by betting more?
  • Do you gamble to escape stress, anxiety, or personal problems?
  • Has gambling caused conflicts in your personal life?
  • Have you missed work, school, or important events due to gambling?

If any of these apply to you, consider taking this free, confidential self-assessment: Gamblers Anonymous 20 Questions.

Self-Exclusion Options

We offer a self-exclusion program that allows you to temporarily or permanently close your account. Available durations include:

  • 1 year
  • 3 years
  • 5 years
  • 10 years
  • Lifetime (permanent)

How to set it up:
Visit your account’s Responsible Gaming section or email [email protected]. Once activated, your account will be locked until the chosen period ends. Lifetime exclusions cannot be reversed.

Cooling-Off Periods

If you only need a short break, you can use our cooling-off feature for:

  • 24 hours
  • 7 days
  • 1 month
  • 3 months

During this time, you won’t be able to deposit or place bets. Your account access will resume automatically after the period ends.

Professional Help & Support

If gambling is affecting your life, these organizations can provide free, confidential assistance:

Preventing Underage Gambling

PincoCA strictly prohibits anyone under the legal gambling age from using our services. If an underage account is found, it will be closed, winnings forfeited, and funds returned.

We enforce this by:

  • Verifying age at registration
  • Requesting proof-of-age documentation when necessary
  • Ensuring all marketing targets only legal-age audiences

For added protection, parents and guardians can use blocking tools like:

Tips for Responsible Play

  • Set deposit limits before starting.
  • Take regular breaks to keep perspective.
  • Avoid gambling when feeling stressed, tired, or under the influence.
  • Never chase losses — treat gambling as entertainment, not income.
  • Keep gaming balanced with other hobbies and responsibilities.